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Vizual Records FAQ
What format are the music downloads?
Why don't you offer WAV files?
Why should I register for the site?
How can I get on the Vizual Promo list?
Why should I buy Vizual music at the Vizual Store?
I made a purchase, but I got an error and couldn't complete my download. What should I do?
Where can I send Vizual some tracks to consider for release?
How can I get my photo to display when I login or comment?
Is my credit card information safe?
My purchase went through but I never received an email with the download link - what should I do?
What format are the music downloads?
We now have two formats for digital music downloads: WAV and 320kbps mp3. All 320 kbps mp3 files are encoded with the LAME open source mp3 enocoder to ensure the highest quality. We do not offer individual WAV tracks as downloads, only full eps (with cover art and additional files). All WAV files have "WAV" in the product title - otherwise they are 320 kbps mp3s. All mp3 products with numbers ending in "00" are full ep or album zip archives, with all the tracks from that project plus artwork and additional files (digital booklets, etc.).
Why don't you offer WAV files?
Now we do! All our WAV eps/albums are right on the page for each release.
Why should I register for the site?
Registering for vizualrecords.com has several benefits: 1) We will be rolling out special exclusive offers for registered members; 2) Soon you will be able to check your purchase history and re-download tracks from previous purchases; 3) You will be sent an opt-in email for the Vizual Email List so you can be informed about Vizual releases, events, news and special offers. You can register here.
How can I get on the Vizual Promo list?
The Vizual Promo list is by invitation only. If you are a touring dj, press or radio, you may send a request via the Contact page. Please indicate your affiliations and/or the magazine or station you work for. Additions to the promo list are at the sole discretion of Vizual Records.
Why should I buy Vizual music at the Vizual Store?
We only offer our own music here so think of it as the exclusive Vizual Boutique! Most releases will be offered exclusively here before anywhere else. In addition, every dollar you spend here goes directly to the artists since there is no fees going to an additional distributor or outlet. We also offer exclusive mixes and extra files with some downloads that aren't available at any other outlet.
I made a purchase, but I got an error and couldn't complete my download. What should I do?
Send a note on the Contact page and we will get it sorted. Please include the order number found in your purchase receipt email if possible so we can quickly find your transaction.
Where can I send Vizual some tracks to consider for release?
We are always looking for hot music. If you think you have something that's worthy, send us a message with a link on the Contact page and tell us a little bit about yourself and the tracks. Make it interesting.
How can I get my photo to display when I login or comment?
When you register, you can upload a photo to your profile (600x600px max; jpg, gif or png). Alternatively, if you have a Gravatar (globally recognized avatar) set up, your profile will default to that photo unless you upload a new one. You can upload a new photo anytime by logging in to your account on the site.
Is my credit card information safe?
Yes. Since your credit card info is only entered at PayPal, none of it is transferred when you return to the Vizual Store - we can't see your credit card numbers or bank details at all. While you are on the PayPal site, your information is protected by SSL (Secure Sockets Layer) with an encryption key length of 168 bits (the highest level commercially available) so you can rest assured your information is safe. For more information on PayPal's data encryption and buyer safety, click here.
My purchase went through but I never received an email with the download link - what should I do?
Sometimes there is a short lag in the time that the payment notification from PayPal processes which unlocks the download links. If the email doesn't show up right away wait a few minutes and then re-check your email again. If you still haven't received the email after 15 minutes, send us a note on the Contact page and we will get it sorted.
Question not answered here?
Contact us and we will look into it.
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