Vizual Records

We now have two formats for digital music downloads: WAV and 320kbps mp3. All 320 kbps mp3 files are encoded with the LAME open source mp3 encoder to ensure the highest quality. Right now, we do not offer individual WAV tracks as downloads, only full eps (with cover art and additional files). The reason for this is that the are no shopping cart plugins that have implemented digital product variations successfully which would allow you to choose your format when purchasing. We hope to implement individual WAV/AIFF purchases in the future.

All WAV files have "WAV" in the product title – otherwise they are 320 kbps mp3s. All mp3 products with numbers ending in "00" are full ep or album zip archives, with all the tracks from that project plus artwork and additional files (digital booklets, etc.).

Note that we will be transitioning to AIFF files which unlike WAV files retain ID3 tags and images.

Registering for vizualrecords.com has several benefits: 1) Exclusive members-only downloads and special offers; 2) Now you check your purchase history and re-download tracks from previous purchases (New!); 3) You will be sent an opt-in email for the Vizual Email List so you can be informed about Vizual releases, events, news and special offers. You can register here.

While every attempt has been made to make the site cross-browser compatible, there are certain features that probably either simply don’t work or look like crap in IE 6-9. The short answer is to get a real browser that follows the html spec like Firefox or Chrome. Hopefully if enough web developers stop supporting legacy versions of Internet Explorer this will be a non-issue in the future. We need to move on. Really.

The Vizual Promo list is by invitation only. If you are a touring dj, press or radio, you may send a request via the Contact page. Please indicate your affiliations and/or the magazine or station you work for. Additions to the promo list are at the sole discretion of Vizual Records.

We only offer our own music here so think of it as the exclusive Vizual Boutique! Most releases will be offered exclusively here before they show up on the major download sites. In addition, every dollar you spend here goes directly to the artists since there is no fees going to an additional distributor or outlet. We also offer exclusive mixes and extra files with some downloads that aren’t available anywhere else.

Send a note on the Contact page and we will get it sorted. Please include the order number found in your purchase receipt email if possible so we can quickly find your transaction.

We are always looking for hot music. If you think you have something that's worthy, send us a message with a link on the Contact page and tell us a little bit about yourself and the tracks. Make it interesting.

When you register, you can upload a photo to your profile (600x600px max; jpg, gif or png). Alternatively, if you have a Gravatar (globally recognized avatar) set up, your profile will default to that photo unless you upload a new one. You can upload a new photo anytime by logging in to your account on the site.

Yes. Since your credit card info is only entered at PayPal, none of it is transferred when you return to the Vizual Store – we can't see your credit card numbers or bank details at all. While you are on the PayPal site, your information is protected by SSL (Secure Sockets Layer) with an encryption key length of 168 bits (the highest level commercially available) so you can rest assured your information is safe. For more information on PayPal's data encryption and buyer safety, click here.

Sometimes there is a short lag in the time that the payment notification from PayPal processes which unlocks the download links. If the email doesn't show up right away wait a few minutes and then re-check your email again. If you still haven't received the email after 15 minutes, send us a note on the Contact page and we will get it sorted.

As above, sometimes there is a short lag in the time that the payment notification from PayPal which should generate your receipt on your return to Vizual Records. That said, if you have returned to the receipt page it means your order went through so check your email for your receipt. If the email doesn't show up right away wait a few minutes and then re-check your email again. If you still haven't received the email after 15 minutes, send us a note on the Contact page and we will get it sorted.